When Housing Benefit payments are made directly to the landlord, detailed entitlement notifications are sent to the landlord for each new assessment. In addition payment schedules confirming both the amount and period covered by the payment are also provided via email.

We frequently receive requests for this information to be provided again, often for long periods and for previous financial years. As this work is extremely resource intensive please be advised that this service will no longer be provided as a matter of course. In exceptional circumstances duplicate details may be provided, but a charge will be made for this service and it will not be given priority.